Privacy policy.
We are THE ÔM JOURNEY (‘TOJ’) owner & operator of the website the-omjourney.com. We are a Dubai based Company, CLOELAND EVENTS ORGANIZERS CO. L.L.C Business Licence 1253091.
Here at The ÔM Journey, we value the privacy of our customers. Please know your details are always handled carefully at all times.
The following Privacy Policy has been prepared to provide you with transparency on how we will request, collect, store and handle your personal details.
As a website user and/or customer it is important to read this policy carefully before engaging with our service and making a purchase. Once you have placed an order online at the-omjourney.com, we will assume you have read, understood and consented to the use of your information in any and all of the ways outlined below, and in any way incidental to those uses in your dealings with The ÔM Journey.
COLLECTION OF INFORMATION
The ÔM Journey may request information from you during your visit to our website. Information will only be requested at the time that it is necessary, in order to fulfil our service to you and provide you with a positive online shopping experience. When buying one of our packages, this will include your full name, contact details (e-mail/phone number) and payment information.
If you have any concerns about sharing any piece of required information through our website, please contact us directly at hello@the-omjourney.com and we will be happy to assist you further.
All visitors are welcome to subscribe to ‘A letter from The ÔM Journey’ to receive emails in relation to our pre and postnatal related information, products and services. A letter from The ÔM Journey is a dose of love, baby care experts’ information, mothers sharing their real life experiences, nutrition tips, our news and events.
All visitors are welcome to unsubscribe anytime via the link in our email footer or by emailing us at hello@the-omjourney.com. For further information see the E-NEWS SUBSCRIPTION section in our Terms & Conditions.
USE AND STORAGE OF INFORMATION
All personal information, excluding payment details, will be stored on our confidential database. Information will only ever be accessed when it becomes necessary to us in order to fulfil a business or customer service obligation to you such as sending you information by email or adding you to our Facebook and/or WhatsApp groups.
The only people with access to your information are authorised employees of The ÔM Journey. Information is treated as highly confidential by anyone who has access to it. We will never share your information with any third party, including for the purposes of marketing.
Any information no longer required, or which you have asked us to remove, will be permanently deleted or otherwise destroyed.
EMAIL SUBSCRIPTION
By subscribing to ‘A letter from The ÔM Journey’ list we will use your subscribed e-mail address and mobile number to keep you up to date with The ÔM Journey pre and postnatal related information, products and services.
You may unsubscribe from receiving such marketing communications at any time using the unsubscribe function at the base of our email/s or by emailing us at hello@the-omjourney.com. We will always welcome you back at anytime with open arms.
ACCESS TO INFORMATION
In accordance with the GDPR, customers (you) may request a copy your data collected and stored on our site. Our website systems enable us to provide this information to you via email. You are always welcome to view or modify any personal details we store in our database. If you wish to obtain a record of exactly what we keep, or edit your contact details, simply email us at hello@the-omjourney.com.
The ÔM Journey will not allow any third party to access your information for the purposes of editing it.
NON-PERSONAL INFORMATION
In addition to personal details, The ÔM Journey website may collect non-personal or non-identifiable details about your visit to the online store.
The use of ‘cookies’ enables us to ascertain certain details about your visit including, but not limited to: navigational information, any referring websites, and location information. This information is completely anonymous, and no attempt is ever made to match it up with your identifiable details.
The information is recorded purely for statistical purposes and is used to improve our service to our customers by, for example, remembering the contents of your shopping cart, remembering your local currency, or suggesting products based on past purchases or preferences.
You may choose to refuse the operation of ‘cookies’ by disabling this feature in the settings of your computer, mobile phone or other devices.
SOCIAL MEDIA
The ÔM Journey may requests you to disclose information via social media, however, if you do choose to share information with us, we will always handle any information gathered in strict accordance with this policy.
The ÔM Journey will not be responsible for any loss, damage or otherwise, that may stem directly from the sharing of personal information with us over social media.
We advise all users to use discretion as The ÔM Journey cannot control, or be liable for, the use of your information by third parties who also have access to these platforms. Please use discretion when sharing information via social media, and where possible, contact The ÔM Journey directly to provide relevant details.
The ÔM Journey may use Social Media to capture personal information via tools such as Facebook Lead Forms. By clicking Submit, you agree to send your information to The ÔM Journey. This information will be used to add you to our Subscriber database of which you can unsubscribe at any time. All personal information captured will be used in accordance with our Privacy Policy and Terms & Conditions. Facebook will also use it subject to their Data Policy, including to auto-fill forms for ads.
DATA OVER THE INTERNET
The Internet is a global network. Therefore, any data that you may transmit whilst accessing our website, is transmitted globally. By visiting The ÔM Journey website, you are impliedly authorising the global transmission of your data. We are not responsible for this transmission and are not liable for any consequences that may flow from it.
CHANGES TO PRIVACY POLICY
The ÔM Journey may occasionally make alterations to our privacy practices or procedures. Any changes made that would have a direct impact on how we handle the personal information of our customers, will be published here and will take immediate effect from their time of publication.
Customers are responsible for remaining up to date with this policy. Your continued use of our service is taken as your knowledge and acceptance of any changes made, and your consent to the collection or use of your personal information in any of the additional ways or any ways incidental to those uses.
If you have any questions about the information in our Privacy Policy or if you believe are in breach of our privacy obligations to you, please email us at hello@the-omjourney.com.
RE-MARKETING & COOKIES
These cookies are used to deliver ads relevant to you. This is our way of reminding you of products you have taken a liking to on our website. We collect information from you to target The ÔM Journey ads to you when you’re on some other websites (known as Digital Marketing Re-targeting). We are able to do this through the Google Display Network & Facebook Pixels using advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers. The banners and ads you will see will be based on your previous use of The ÔM Journey (for example, your The ÔM Journey website visit history and previous ads you've clicked on will determine the Frankly Eco banner ad content which is then displayed to you on other platforms and website across the internet.)
We do this by using targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Alternatively, you can opt out of Google's use of cookies via Google's Ads Settings or opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.
Further information about cookies can be found at www.aboutcookies.org. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete The ÔM Journey online shopping experience.
This Privacy Policy is current as at August 2023.